Transportation Terms of Service
The following terms explain important conditions that apply when using Tri Alpha Executive Transportation LLC.
Please Read Carefully
By using Tri Alpha Executive Transportation LLC, you accept these Terms and Conditions.
Pricing Policy
All fares mentioned on our website are subject to change without notice. All fares must be prepaid before we provide our services.
Rate Estimates
The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Fees for waiting time and additional stops, when not requested before the reservation, are not included in the estimate and will increase your rate.
Procedure for LAX Curbside Pick-up
For curbside pick-ups, our drivers park the vehicle in the assigned LAX airport parking lot for limousines. When the passenger's flight arrives, our driver will call the passenger's cell phone and provide the driver's phone number.
Passengers collect their luggage, including checked luggage, and proceed to the street curbside at the Arrival Terminal. The passenger then calls the driver from the curbside and notifies the driver that they are ready to board. Usually, the vehicle arrives at the curbside within 5 to 15 minutes from the airport parking area, depending on airport traffic.
Note: We can pick up passengers from the curbside only, not from the center aisle. Please stay in front of the white line, not in front of the red line or taxi line.
Passengers carrying international phone numbers: We only provide Meet and Greet Service (Baggage Claim Pickup).
Additional Charges
Any changes made to your trip after pickup may result in additional charges. Please obtain an updated price from the driver before proceeding with the changed itinerary.
Driver Gratuity / Tip
When using Tri Alpha Executive Transportation LLC, a mandatory gratuity of 20% applies.
Cancellation Policy
Cancellation charges depend on how close the cancellation is to the scheduled vehicle departure time.
| Cancellation Time | Charge |
|---|---|
| More than 24 hours before scheduled departure | No cancellation fee |
| Within 12 hours of scheduled departure | 25% of trip fare |
| Within 6 hours of scheduled departure | 50% of trip fare |
| Within 3 hours of scheduled departure | 75% of trip fare |
| After scheduled vehicle departure | Full fare, including gratuity |
Important: Cancellations or changes cannot be made without a phone conversation with the dispatcher. Please call (747) 253-1854.
No Shows
No-shows and/or cancellations after the scheduled vehicle departure will be charged the full fare, including gratuity.
Cancellations or changes cannot be made without a phone conversation with the dispatcher. Please call (747) 253-1854.
Waiting Charges
You may be required to pay a waiting fee if you are more than sixty (60) minutes late for an airport pickup after a domestic flight, more than two hours (120 minutes) late after an international flight, or more than fifteen (15) minutes late for pickup from another location.
The waiting fee is $35.00 per half-hour period or portion thereof.
If you are more than sixty (60) minutes late for pickup from a local address or two hours (120 minutes) late for pickup from an airport, we reserve the right to cancel your pickup with no refund. Please contact us because we may be able to continue waiting in certain situations; waiting charges will apply.
Additional Stops
The fare quoted online does not include additional stops or waiting charges made during your trip unless they were specifically requested when booking by phone or online.
Additional stops are calculated based on the distance deviated from the route between the original pickup and destination. You may obtain an exact quote in advance by calling (747) 253-1854.
Rescheduling or Changing Itinerary
If you request to reschedule or change details related to your reservation and we are able to accommodate the changed plans, a rescheduling/change fee will apply equal to the greater of $45 or 20% of the quoted reservation rate.
If we are unable to accommodate the requested changes, the reservation will be considered a cancellation and will be subject to the cancellation policy described above.
Hourly and Multi-Stop Service
We provide hourly/multi-stop service within the Greater Los Angeles Area. For hourly service, our drivers will not travel more than thirty (30) miles from your pickup address.
If you wish to use our car service beyond thirty (30) miles, please call (747) 253-1854.
Lost-and-Found Policy
We are not responsible for baggage, personal items or other property left behind by passengers in the vehicle. If you have lost an item, please contact us and we will return it to you if it has been found.
Unexpected Delays
Tri Alpha Executive Transportation LLC is not responsible for service delays or service not rendered due to weather, travel congestion, road closures, accidents, unexpected traffic jams or other circumstances beyond its control.
Credit Card Policy
We may take an authorization on the card to guarantee funds availability. It may appear as Pending funds when you check your credit card account online.
The authorization amount is usually higher than the expected charges in case additional stops are requested or the destination changes. We then charge the applicable amount on the day of service.
Please Note: Tri Alpha Executive Transportation LLC reserves the right to cancel a confirmed reservation if we are unable to obtain authorization from the credit card provider before passenger pickup.
Privacy Policy
Tri Alpha Executive Transportation LLC does not release your information to other organizations or persons. It is our policy to protect your privacy and identity.
Please review our Privacy Policy for additional information.
Reservation Changes & Questions
Because cancellations and reservation changes require a phone conversation with the dispatcher, please contact us directly at (747) 253-1854 when you need to modify or cancel a confirmed reservation.
Questions About These Terms?
Contact Tri Alpha Executive Transportation LLC if you have questions about pricing, airport pickup, waiting time, cancellations, itinerary changes or payment authorization.
Request a Quote Call or Text (747) 253-1854