Terms and Conditions

PLEASE READ CAREFULLY.

BY USING Tri Alpha Executive Transportation LLC YOU ACCEPT THESE TERMS AND CONDITIONS.

Pricing Policy

All fares mentioned on our website are subject to change without any notice. All fares must be prepaid before we provide our services.

Procedure for LAX Curbside Pick-up

For curbside pick-ups, our drivers park the car in the assigned LAX airport parking lot for limousines. When the passenger's flight arrives, our driver will call the passenger's cell phone and provide their phone number. Passengers collect their luggage, if they have any checked-in luggage, and go to the street curbside at the Arrival Terminal. The passenger then calls the driver from the curbside and notifies them that they are ready to board. Usually, the car arrives at the curbside in 5 to 15 minutes from the airport parking, depending on airport traffic.

Note: We can pick up our passengers from the curbside only, not from the center aisle. Please always stay in front of the white line, not in front of the red line or taxi line.

For passengers carrying international phone numbers, we only provide Meet and Greet Service (Baggage Claim Pickup).

Rate Estimates

The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Fees for waiting time and additional stops (if not requested prior to the reservation) are not included in the estimate and will increase your rate.

Additional Charges

Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver before proceeding on your way.

Gratuity/Tip for the Driver

When using Tri Alpha Executive Transportation LLC, a mandatory gratuity of 20% will apply.

Cancellation Policy

We do not charge any fee if the cancellation is more than 24 hours before the scheduled vehicle departure. Cancellations within 12 hours of scheduled vehicle departure time will be charged 25% of the trip fare. Cancellations within 6 hours of scheduled vehicle departure time will be charged 50% of the trip fare. Cancellations within 3 hours of scheduled vehicle departure time will be charged 75% of the trip fare. Cancellations after the scheduled vehicle departure will be charged the full fare, including gratuity.

NOTE: Cancellations or changes CANNOT be made without a phone conversation with the dispatcher. Please call (747) 253-1854 for more info.

No Shows

No-shows and/or cancellations after the scheduled vehicle departure will be charged the full fare, including gratuity.

NOTE: Cancellations or changes CANNOT be made without a phone conversation with the dispatcher. Please call (747) 253-1854 for more info.

Waiting Charges

You may be required to pay a waiting fee in order to receive service if you are more than sixty (60) minutes late for your pickup from an airport for a domestic flight, two hours (120 minutes) late for your pickup from an airport for an international flight (after arriving), or more than fifteen (15) minutes late for your pickup from any other location. The waiting fee per half-hour period or portion thereof, spent waiting, is $35.00. If you are more than sixty (60) minutes late for your pickup from a local address or two hours (120 minutes) late for your pickup from an airport, we reserve the right to cancel your pickup with no refund. However, please attempt to contact us as we might be willing to continue waiting for you in certain situations (waiting charges apply).

Additional Stops

The fare quoted online does not include any additional stops or waiting charges made during your trip unless specifically requested when booking a reservation by phone or online. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops in advance by speaking with us at (747) 253-1854.

Rescheduling or Changing Itinerary

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee equal to the greater of either $45 or 20% of the quoted rate for your reservation. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

Hourly and Multi-Stop Service

We only provide hourly/multi-stop service within the Greater Los Angeles Area. If you have reserved the car for hourly service, please note that our drivers will not go more than thirty (30) miles from your pickup address. If you wish to use our car service for more than thirty (30) miles, please call us at (747) 253-1854.

Lost-and-Found Policy

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, please contact us if you have lost any item, and we will return it to you if we have found it.

Unexpected Delays

Tri Alpha Executive Transportation LLC is not responsible for service delays or service not rendered due to weather, travel congestion, road closures, accidents, unexpected traffic jams, or other circumstances beyond its control.

Credit Card Policy

We only take an authorization on the card to guarantee funds availability. It will show as "Pending funds" if you check your credit card account statement online. The authorization amount is usually higher than the expected charges in case you decide to make some additional stops you did not inform us of or change your destination. We will then only charge your card on the day of the service.

Please Note: Tri Alpha Executive Transportation LLC reserves the right to cancel the confirmed reservation if we fail to get authorization from the credit card provider before the passenger's pickup.

Our Privacy Policy

Tri Alpha Executive Transportation LLC does not release any information to any organization or person. It is our policy to protect your privacy and identity at all times. View our Privacy Policy for more details.