Frequently Asked Questions

You can use our website to request a transportation quote online. When you book with us, we aim to provide clear pricing with no hidden charges. A 5% web-only discount is available when you request a price quote using our website.

All fares mentioned on our website are subject to change without notice. All fares must be prepaid before we provide our services.

Tri Alpha Executive Transportation LLC provides airport and non-airport/local transportation for Los Angeles, San Diego, Orange County, Ventura, Riverside, San Bernardino Counties, Santa Barbara, Bakersfield, Palm Springs and Palm Desert. Our coverage area is approximately 150 miles from LAX Airport.

Our vehicles run 365 days a year, 7 days a week, 24 hours a day. If you require immediate transportation, call us at (747) 253-1854. All transportation is subject to driver availability.

When using Tri Alpha Executive Transportation LLC, a mandatory gratuity of 20% will apply.

We accept all major credit cards, including American Express, Discover Card, MasterCard and Visa. Payment arrangements may be made by phone or through available online payment options.

We take an authorization on the card to guarantee funds availability before passenger pickup. It may show as pending funds on your online credit card statement. The authorization amount is usually higher than the expected charges in case additional stops are requested or the destination changes. We charge the applicable amount on the day of service. Tri Alpha Executive Transportation LLC reserves the right to cancel a confirmed reservation if authorization cannot be obtained before passenger pickup.

Yes. Your E-Check must clear from PayPal before we provide the service. It usually takes about 3–5 days for an E-Check to clear.

Cash is accepted; however, we need to have a credit card on file to hold a reservation.

We do not charge a fee if cancellation is more than 24 hours before scheduled vehicle departure. Cancellations within 12 hours are charged 25% of the trip fare. Cancellations within 6 hours are charged one-half of the trip fare. No-shows and/or cancellations after scheduled vehicle departure are charged the full fare, including gratuity. Cancellations or changes cannot be made without a phone conversation with the dispatcher. Please call (747) 253-1854.

Yes. Our drivers are trained to help with luggage. Drivers do not collect luggage from rooms in apartment buildings or hotels; luggage must be presented at the main front door of the building where the driver can pick it up.

Yes. We provide Meet & Greet service. Our drivers meet passengers in the baggage claim area, carry a sign with the passenger's name, assist with bags and escort passengers to the vehicle. This service has an additional fee of $20. From Burbank Airport, passengers can be picked up with Meet & Greet service only because curbside pickup for livery service is not allowed.

For curbside pickup, our driver parks in the assigned LAX airport parking area for limousines. When the flight arrives, the driver calls the passenger. After collecting luggage, the passenger goes to the street curbside at the Arrival Terminal and calls the driver when ready to board. The vehicle usually arrives curbside within 5–15 minutes, depending on airport traffic. Pickup is from the curbside only, not the center aisle. Please stay in front of the white line, not the red line or taxi line.

All of our vehicles are non-smoking vehicles. If you would like to use tobacco, we can stop at your convenience so you may do so outside the vehicle.

You may be required to pay a waiting fee if you are more than 60 minutes late for an airport pickup after a domestic flight, 120 minutes late after an international flight, or more than 15 minutes late for pickup from another location. The waiting fee is $30.00 per half-hour period or portion thereof. If you are more than 60 minutes late for pickup, we reserve the right to cancel your pickup with no refund. Please contact us because we may be able to continue waiting in certain situations; waiting charges apply.

No. When we verify with the airline that your flight has been cancelled, you will not be charged. However, if the flight was not cancelled and you fail to arrive in Los Angeles and do not inform us, we reserve the right to charge the full one-way fare.

No. We track your flight online. Please try to call us to inform us of the delay when possible.

Up to 4 people can fit in a 4-passenger Lincoln Town Car. If there is a large amount of luggage or baggage, fewer passengers may be able to fit. There is no additional per-person charge.

We offer one-way and two-way airport trips, one-way and two-way local trips that do not involve airports, and hourly/multi-stop tour service. If you return to your origin less than 3 hours after being dropped off at your destination, you will be quoted an hourly price rather than a round-trip price.

If we are able to accommodate requested changes, we will charge a rescheduling/change fee equal to the greater of $45 or 20% of the quoted reservation rate. If we cannot accommodate the changed plans, the reservation will be considered a cancellation and will be subject to the applicable cancellation rules and policies.

We are not responsible for baggage, personal items or other property left behind by passengers in a vehicle. Please contact us if you lose an item, and we will return it if it has been found.

Tri Alpha Executive Transportation LLC does not release your information to other organizations or persons. It is our policy to protect your privacy and identity at all times. Please see our Privacy Policy for more details.

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